Who Are We?

Sprout Solutions is the largest homegrown B2B SaaS company* and the most trusted HR tech company in the Philippines. Our cloud-based platform automates and simplifies manual and complex HR processes, reducing time spent on admin work, and eliminating common HR pain points across the employee lifecycle.

With an ecosystem of innovative HR solutions and a growing number of core business offerings, we’ve been awarded by top global software review sites like G2 and Capterra, recognized among the top 10 on the Philippines Growth Champions list for two years running, and a certified Great Place to Work.

*by Annual Recurring Revenue

North Star

At Sprout, we take pride in being exceptional and unique, just like our Rockstars!

Our North Star is “To impact the life of every Filipino by improving business in the Philippines.” This serves as our guide and inspires us to go above and beyond and deliver excellence in everything we do.

Experience Life at Sprout

Get an exclusive look at what it’s like to work with us. Join our vibrant community of innovators and changemakers.

Core Values

Customers - We prioritize customer needs and obsess over their success.
Agility & Innovation - We move fast, embrace change, and pioneer new solutions.
Integrity & Respect - We act with honesty and treat everyone with utmost respect.
Leadership & Passion - We lead by passion, purpose, and example.
Grit - We hustle hard and learn from failure.

Our Culture

Radical Candor - We challenge directly and care personally. This is the bedrock of successful and meaningful collaboration.
Open-door Policy - Our Rockstars are free to discuss any work-related issues because every voice is heard and respected.
What’s your 1% for today? - It's a simple question that inspires us to learn something new every day, no matter how small.
Fail fast, fail forward - We’ve adopted a growth mindset: we embrace challenges, learn from criticism, and find inspiration in the success of others.

Join the market leader in growth and innovation.

With Sprout, you’ll have the opportunity to grow, innovate, and have fun as a market leader. Just like the roots of a tree, we’ll provide the tools, resources, and support you need to develop your skills and make a real impact. Start your journey. Be a Rockstar today.

Customer Service Representative/Customer Success Associate (Hybrid)

Bangkok, Thailand

Full Time

Sprout Solutions - Thailand

Mid Level

We are searching for the person to join our Customer Success Management team. Successful candidates will find our working environment to be friendly and direct.

Reports to:
AVP of Customer Success, PH

Work Setup: Hybrid

About the Role

As a Customer Success Associate, you will support both the Implementation and Customer Success teams in ensuring an excellent customer experience throughout the client lifecycle. Your primary focus will be to assist with customer support, addressing and resolving client concerns promptly, while also contributing to successful client onboarding and adoption. You will work closely with cross-functional teams including Sales, Product and Engineering to deliver a seamless customer experience.

Key Responsibilities

Client Support & Issue Resolution (Primary Focus)

Act as a frontline support for client issues through various channels (tickets, calls, online meetings).
Analyze and resolve complex and recurring issues through root cause analysis and collaboration with internal teams.
Ensure adherence to service-level agreements (SLAs) and proper use of the escalation matrix when necessary.
Collaborate with Product and Engineering teams for issue documentation, bug tracking, and validation of fixes.
Maintain accurate documentation and contribute to internal/external knowledge base articles.

Implementation Support

Assist in the onboarding of new clients by helping with data gathering, documentation, and training sessions.
Support implementation project milestones by collaborating with the Implementation Project Coordinator.
Help configure basic elements of the system and participate in simulations, UAT, or product walkthroughs.
Provide technical advice and support during the implementation period under the guidance of a lead implementer.

Customer Success Management Assistance

Assist in managing post-implementation touchpoints to drive product adoption and client retention.
Participate in renewal preparation, advocacy programs, and upsell opportunity identification.

Qualifications

1–2 years of experience in Customer Support or Software Implementation; SaaS experience is a plus.
Background in HRIS, Payroll and Timekeeping software preferred.
Strong communication and presentation skills in English and Thai.
Proficiency in Microsoft Excel and CRM tools.
Strong problem-solving mindset, attention to detail, and sense of urgency.

Competencies

Client-focused with strong interpersonal skills.
Adaptable and collaborative; able to work with diverse teams across cultures.
Self-starter with the ability to prioritize and manage multiple tasks.
Analytical thinker with creative problem-solving capabilities.
Ability to document technical issues clearly and accurately.

Office Address:

Our office is located at Silom, walking distance from BTS Sala Daeng and MRT Silom stations.

Disclaimer

Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:

I intend to apply for a position with Sprout Solutions Inc.
I voluntarily sent my Resume/CV to Sprout Solutions Inc.
I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012.
I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.

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Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.

Disclaimer

Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:

I intend to apply for a position with Sprout Solutions Inc.
I voluntarily sent my Resume/CV to Sprout Solutions Inc.
I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012.
I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.* I Agree

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