Who Are We?

Sprout Solutions is the largest homegrown B2B SaaS company* and the most trusted HR tech company in the Philippines. Our cloud-based platform automates and simplifies manual and complex HR processes, reducing time spent on admin work, and eliminating common HR pain points across the employee lifecycle.

With an ecosystem of innovative HR solutions and a growing number of core business offerings, we’ve been awarded by top global software review sites like G2 and Capterra, recognized among the top 10 on the Philippines Growth Champions list for two years running, and a certified Great Place to Work.

*by Annual Recurring Revenue

North Star

At Sprout, we take pride in being exceptional and unique, just like our Rockstars!

Our North Star is “To impact the life of every Filipino by improving business in the Philippines.” This serves as our guide and inspires us to go above and beyond and deliver excellence in everything we do.

Experience Life at Sprout

Get an exclusive look at what it’s like to work with us. Join our vibrant community of innovators and changemakers.

Core Values

Customers - We prioritize customer needs and obsess over their success.
Agility & Innovation - We move fast, embrace change, and pioneer new solutions.
Integrity & Respect - We act with honesty and treat everyone with utmost respect.
Leadership & Passion - We lead by passion, purpose, and example.
Grit - We hustle hard and learn from failure.

Our Culture

Radical Candor - We challenge directly and care personally. This is the bedrock of successful and meaningful collaboration.
Open-door Policy - Our Rockstars are free to discuss any work-related issues because every voice is heard and respected.
What’s your 1% for today? - It's a simple question that inspires us to learn something new every day, no matter how small.
Fail fast, fail forward - We’ve adopted a growth mindset: we embrace challenges, learn from criticism, and find inspiration in the success of others.

Join the market leader in growth and innovation.

With Sprout, you’ll have the opportunity to grow, innovate, and have fun as a market leader. Just like the roots of a tree, we’ll provide the tools, resources, and support you need to develop your skills and make a real impact. Start your journey. Be a Rockstar today.

Customer Advocate - Hybrid (w/ HR or Payroll Exp )

Mandaluyong, National Capital Region, Philippines

Full Time

Customer Advocacy

Entry Level

DIRECTLY REPORTS TO:

Lead Customer Advocate

MAIN AREA OF RESPONSIBILITY:

The primary responsibility of a Customer Advocate is to provide clear and timely solutions to concerns raised by clients assigned to lower tiers. CAs are skilled subject matter experts with which customers can rely on for answers. They are the first contact of clients for inquiries & concerns.

TASKS:

Goal is to make clients experts of Sprout products by educating them through any type of customer engagement.
Collaborate with different resources and teams in Sprout to solve client issues
Follow a methodical escalation process.
Work closely with both clients and the Sprout team to identify needs and provide solutions, and ensure that the clients are updated timely and accurately.
Have scheduled calls to clients as needed.
Help clients become experts by contributing to the product Knowledge Base.

QUALIFICATIONS | COMPETENCIES:

Preferably with basic HR/Payroll experience
Customer Support experience is not required but preferred
Rockstar Customer Service skills
Good Communication Skills

Good listening and comprehension skills
Ability to multitask, prioritize, and manage time effectively
Has keen attention to details
Has to be solutions driven, resourceful, and a creative problem solver

Has a methodical approach in explaining processes
Business Writing Skills
Good collaboration and interpersonal skills
A team-player attitude is essential

Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.

Disclaimer

Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:

I intend to apply for a position with Sprout Solutions Inc.
I voluntarily sent my Resume/CV to Sprout Solutions Inc.
I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012.
I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Desired salary*

Earliest start date?*

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!

150

Salary Expectation*

Human Check*

Submit Application