DIRECTLY REPORTS TO:

Engineering Manager - Support Engineering

MAIN AREA OF RESPONSIBILITY:

The primary responsibility of a Support Engineering Intern is to assist in the development and enhancement of support processes and tools, contribute to AI-driven initiatives, and/or provide technical assistance for API-related investigations. The intern will work collaboratively with the team to ensure efficient resolutions and continuous improvements.
 

TASKS:

• Assist in enhancing internal tools (currently using C#) to improve efficiency and functionality.
• Pilot the development of an AI-powered resolution/workaround/root cause analysis (RCA) tool by leveraging existing documentation and Jira tickets.
• Participate in API investigation tickets to analyze and troubleshoot reported issues, identify root causes, and suggest resolutions.
• Collaborate with team members to identify opportunities for process improvements and automation.
• Document findings, updates, and processes to ensure knowledge sharing and future reference.
• Participate in team meetings and other activities.
• Perform other tasks as assigned by the team.

QUALIFICATIONS | COMPETENCIES:

• Bachelor’s Degree in Computer Science or any related field
• Familiarity with C# programming (preferred but not required).
• Interest or basic knowledge in AI concepts and data analysis tools is a plus.
• Fresh graduates are welcome to apply
• Basic understanding in written and oral communication skills. 
• Basic analytical and critical thinking mindset 
• Proactive and a good collaborator