Who Are We?

Sprout Solutions is the largest homegrown B2B SaaS company* and the most trusted HR tech company in the Philippines. Our cloud-based platform automates and simplifies manual and complex HR processes, reducing time spent on admin work, and eliminating common HR pain points across the employee lifecycle.

With an ecosystem of innovative HR solutions and a growing number of core business offerings, we’ve been awarded by top global software review sites like G2 and Capterra, recognized among the top 10 on the Philippines Growth Champions list for two years running, and a certified Great Place to Work.

*by Annual Recurring Revenue

North Star

At Sprout, we take pride in being exceptional and unique, just like our Rockstars!

Our North Star is “To impact the life of every Filipino by improving business in the Philippines.” This serves as our guide and inspires us to go above and beyond and deliver excellence in everything we do.

Experience Life at Sprout

Get an exclusive look at what it’s like to work with us. Join our vibrant community of innovators and changemakers.

Core Values

Customers - We prioritize customer needs and obsess over their success.
Agility & Innovation - We move fast, embrace change, and pioneer new solutions.
Integrity & Respect - We act with honesty and treat everyone with utmost respect.
Leadership & Passion - We lead by passion, purpose, and example.
Grit - We hustle hard and learn from failure.

Our Culture

Radical Candor - We challenge directly and care personally. This is the bedrock of successful and meaningful collaboration.
Open-door Policy - Our Rockstars are free to discuss any work-related issues because every voice is heard and respected.
What’s your 1% for today? - It's a simple question that inspires us to learn something new every day, no matter how small.
Fail fast, fail forward - We’ve adopted a growth mindset: we embrace challenges, learn from criticism, and find inspiration in the success of others.

Join the market leader in growth and innovation.

With Sprout, you’ll have the opportunity to grow, innovate, and have fun as a market leader. Just like the roots of a tree, we’ll provide the tools, resources, and support you need to develop your skills and make a real impact. Start your journey. Be a Rockstar today.

Customer Success Manager (Hybrid)

Mandaluyong, National Capital Region, Philippines

Full Time

Customer Success

Entry Level

DIRECTLY REPORTS TO:

Lead Customer Success Manager

MAIN AREA OF RESPONSIBILITY:

The primary responsibility of a Customer Success Manager (CSM) is to develop long term partnerships with Sprout's customers to ensure they remain successful by realizing the full value of their investment with Sprout. Adoption, retention, and advocacy are key initiatives for the CSM.

TASKS:

Ensure that clients are maximizing the value they get from Sprout by either maximizing their current subscription or availing add-ons relevant to clients’ needs (Upsells).
Create renewal, upsell strategies and focus on selling with retention as a priority.
Personally manage escalations from clients, and follow a methodical escalation process to executives.
Deepen understanding of our clients through monthly health checks, quarterly business reviews and other campaigns.
Understand clients’ KPIs and objectives and exhaust all resources by coordinating with other departments to yield results.
Own key metrics for the team such as renewal rate, up-sell target, customer satisfaction survey score
Execute proactive engagements with clients thus driving more value
Create standard presentation materials for business meetings

QUALIFICATIONS | COMPETENCIES:

At least 2 years experience in account management, preferably in the software industry
Has a track record of being a high achiever and a results driven professional
Strong empathy for customers and passion for revenue and growth
Has analytical, collaborative, solutions, and process oriented mindset
Ability to command a group of individuals in a room quickly and be assertive in a public environment
Strong verbal and written communication skills including the ability to work and effectively collaborate with all levels of the organization (growth, marketing, professional services).
Ability to work in an entrepreneurial environment in a team and individually.

Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.

Disclaimer

Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:

I intend to apply for a position with Sprout Solutions Inc.
I voluntarily sent my Resume/CV to Sprout Solutions Inc.
I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012.
I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.

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