Who Are We?

Sprout Solutions is the largest homegrown B2B SaaS company* and the most trusted HR tech company in the Philippines. Our cloud-based platform automates and simplifies manual and complex HR processes, reducing time spent on admin work, and eliminating common HR pain points across the employee lifecycle.

With an ecosystem of innovative HR solutions and a growing number of core business offerings, we’ve been awarded by top global software review sites like G2 and Capterra, recognized among the top 10 on the Philippines Growth Champions list for two years running, and a certified Great Place to Work.

*by Annual Recurring Revenue

North Star

At Sprout, we take pride in being exceptional and unique, just like our Rockstars!

Our North Star is “To impact the life of every Filipino by improving business in the Philippines.” This serves as our guide and inspires us to go above and beyond and deliver excellence in everything we do.

Experience Life at Sprout

Get an exclusive look at what it’s like to work with us. Join our vibrant community of innovators and changemakers.

Core Values

Customers - We prioritize customer needs and obsess over their success.
Agility & Innovation - We move fast, embrace change, and pioneer new solutions.
Integrity & Respect - We act with honesty and treat everyone with utmost respect.
Leadership & Passion - We lead by passion, purpose, and example.
Grit - We hustle hard and learn from failure.

Our Culture

Radical Candor - We challenge directly and care personally. This is the bedrock of successful and meaningful collaboration.
Open-door Policy - Our Rockstars are free to discuss any work-related issues because every voice is heard and respected.
What’s your 1% for today? - It's a simple question that inspires us to learn something new every day, no matter how small.
Fail fast, fail forward - We’ve adopted a growth mindset: we embrace challenges, learn from criticism, and find inspiration in the success of others.

Join the market leader in growth and innovation.

With Sprout, you’ll have the opportunity to grow, innovate, and have fun as a market leader. Just like the roots of a tree, we’ll provide the tools, resources, and support you need to develop your skills and make a real impact. Start your journey. Be a Rockstar today.

Customer Success Manager (Bangkok, Thailand)

Bangkok, Thailand, Thailand

Full Time

Experienced

DIRECTLY REPORTS TO:

Head of Customer Success Management

MAIN AREA OF RESPONSIBILITY:

As Customer Success Manager (CSM) you are responsible for ensuring that our accounts remain successful by realizing the full value of their investment. Achieving operational excellence for our clients through our products and services is the ultimate goal of a CSM in order to ensure renewals and potential account growth.

TASKS:

● Renewals, Opportunities and Growth

○ Gain a deep understanding of the client's business and the success goals of the different levels of stakeholders through monthly health checks, business reviews and onsite courtesy visits in order to drive more value and secure renewals. With this, we may uncover opportunities in expanding their current subscription by availing of other products relevant to their needs or bringing in other affiliates.

● System and Services Maximization

○ Ensure that our software becomes an instrumental tool in client’s operations. As a CSM, you have to make certain that clients are maximizing the system and offerings they have availed.

○ Additionally, The CSM is expected to learn and improve their knowledge and understanding with both the system and the HR / Payroll industry in order to support clients. Acting as their consultant, recommending different solutions and alternatives when and if applicable.

● Communication and Collaboration

○ You serve as the main contact for the day to day account activities externally and internally. Therefore, clarity and great communication (oral and verbal) is expected from this role. You are the voice of the customer inside our company and therefore are expected to exhaust all resources such as collaborating across different departments to ensure that client’s needs are met

QUALIFICATIONS | COMPETENCIES:

● At least 2 years with account management/customer success experience

● Has experience in the tech industry

● Preferably has experience working in SaaS companies

● Preferably has some experience in HR & Payroll.

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