DIRECTLY REPORTS TO:

Lead Software Implementation Officer
 

MAIN AREA OF RESPONSIBILITY:
The primary responsibility of the Software Implementation Officer is to lead a successful onboarding experience to Sprout's clients. The officer coordinates and project tasks and timelines, maintains project plans and communicates status to clients and internal management team.
 

TASKS:

• Ensures delivery of Sprout products according to project timelines
• Configures the application based on implementation plan (no development skills required)
• Is responsible for executing activities and serving as the primary support for updates on project plans, communication documents, and follow-ups.
• Is responsible for utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders
• Helps in creating new deliverables/best practices for implementation services to enhance implementation engagements
• Conducts in-depth software trainings with clients
   

QUALIFICATIONS | COMPETENCIES:

• Finance and Payroll Knowledge: 1 to 2 years of experience in finance or payroll, providing a solid understanding of relevant software solutions.
• Software Proficiency: Familiar with various software, including HRIS and Payroll systems, with hands-on experience in configuring applications for user roles and data access.
• Client Training Experience: Skilled in educating end-users and administrators on software features, best practices, and system configurations to ensure effective use.
• Problem-Solving Abilities: Adept at addressing issues that arise during implementation or initial software use, and finding efficient solutions.
• Committed to helping clients optimize the software and providing reliable support whenever challenges occur during the implementation process.
• Ability to manage multiple clients and projects simultaneously while meeting timelines.
• Detail-oriented approach, essential for tracking multiple client projects and configurations accurately.
• Strong verbal and written communication abilities, with the capability to work effectively with all levels of the organization.
• Demonstrated ability to work as part of a team, fostering a collaborative environment.
• Willing to embrace changes and thrive in a dynamic environment.

• Capable of quickly adapting to new tools or software upgrades as they evolve.
• Ability to travel if required to work on-site for larger or more hands-on implementations.