DIRECTLY REPORTS TO:

Lead Software Implementation Officer
 

MAIN AREA OF RESPONSIBILITY:
The primary responsibility of the Implementation Specialist (Software Implementation Officer) is to lead a successful onboarding experience to Sprout's clients. The officer coordinates and project tasks and timelines, maintains project plans and communicates status to clients and internal management team.
 

TASKS:

• Ensures delivery of Sprout products according to project timelines
• Configures the application based on implementation plan (no development skills required)
• Is responsible for executing activities and serving as the primary support for updates on project plans, communication documents, and follow-ups.
• Is responsible for utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders
• Helps in creating new deliverables/best practices for implementation services to enhance implementation engagements
• Conducts in-depth software trainings with clients
   

QUALIFICATIONS | COMPETENCIES:

• Finance and Payroll Knowledge: 1 to 2 years of experience in finance or payroll, providing a solid understanding of relevant software solutions.
• Software Proficiency: Familiar with various software, including HRIS and Payroll systems, with hands-on experience in configuring applications for user roles and data access.
• Client Training Experience: Skilled in educating end-users and administrators on software features, best practices, and system configurations to ensure effective use.
• Problem-Solving Abilities: Adept at addressing issues that arise during implementation or initial software use, and finding efficient solutions.
• Committed to helping clients optimize the software and providing reliable support whenever challenges occur during the implementation process.
• Ability to manage multiple clients and projects simultaneously while meeting timelines.
• Detail-oriented approach, essential for tracking multiple client projects and configurations accurately.
• Strong verbal and written communication abilities, with the capability to work effectively with all levels of the organization.
• Demonstrated ability to work as part of a team, fostering a collaborative environment.
• Willing to embrace changes and thrive in a dynamic environment.

• Capable of quickly adapting to new tools or software upgrades as they evolve.

• Ability to travel if required to work on-site for larger or more hands-on implementations.

Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.

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